| Highland Auto Body continuously invests in the equipment,
technical training and technical information required to properly repair
your damaged vehicle. And our friendly, knowledgeable and experienced
associates will assist you, as needed, with claims processing, tow arrangements,
glass replacement and rental car reservations.
From Owner to Receptionist to Detailer, all the associates Highland Auto
Body are committed to your complete satisfaction. And we back up this
commitment with a Lifetime Warranty on all of our workmanship.
We continue to invest in in the Collision Repair Industry's best technical
training. Our Technicians and Service Writers are certified by I-CAR
and ASE.
Our Repair Quality consistently meets or exceeds industry standards, not
because we say it does, but becuase VeriFacts,
a national leader in independent repair quality verification, conducts
unannounced audits of our repair quality at least monthly. And Highland
Auto Body is a VQ certified collision repairer, ensuring that we have
the technical information, skills, equiupment and materials to properly
repair your damaged vehicle.
From the quality of your repair, to our keeping you informed, to the delivery
of your repaired vehicle, our customer satisfaction levels are among the
highest in our industry as supported by Customer Satisfaction Surveys
conducted by multiple independent 3rd party survey organizations.
Our Efficient Repair and Service Processes (ERSP), based on the practical
implementation of Lean Production Techniques, allows us to expidite the
repair of your vehicle while remaining fully committed to repair quality.
We simply eliminated inefficiencies, mistakes and delays to ensure that
your vehicle is delivered back to you when promised.
Please feel free to visit us anytime to meet our associates or to take
a tour of our facility or just to share a cup of coffee or a soft drink.
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